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Responsibilities : Act as the central point of contact for customer on daily operations To conduct root cause analysis for operational failures To communicate overseas office, and operation teams to optimize the operation process To monitor orders, shipments and exceptions across all lanes and modes To develop and maintain good relationships with VIP customers, overseas office and agents to increase revenues globally Requirements : Higher Diploma or above in Logistics managementor or related disciplines At least 5 years' relevant experience of VIP account servicing or Control Tower in freight forwarding industry Good command of both spoken and written in English, Mandarin and Chinese Proficient in Microsoft Office applications Good communication and interpersonal skills Data collected will be used soley for recruitment purpose Please send your resume in WORD format to :