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About the role In this full-time position, you'll be responsible for processing and managing orders to ensure timely and accurate delivery to our valued customers. Key responsibilities Receive and process customer orders, ensuring all details are accurate and complete Communicate with customers to address inquiries, provide updates, and resolve any issues Liaise with internal departments to coordinate the fulfilment of orders Maintain detailed records and documentation of all order-related activities Identify and implement process improvements to enhance order management efficiency Provide exceptional customer service and support throughout the order lifecycle About you Strong proficiency in spoken and written Chinese Mandarin, in addition to excellent English skills Minimum 2 years of experience in an order processing or customer service role, preferably in a fast-paced, deadline-driven environment Excellent problem-solving and critical thinking skills to address customer needs and resolve order-related issues Strong attention to detail and the ability to multitask effectively Proficient in using relevant software and computer applications A team player with a customer-focused mindset and a commitment to delivering high-quality work Benefits Competitive salary and performance-based bonuses Comprehensive medical and life insurance coverage Opportunities for career development and training Flexible work arrangements and work-life balance initiatives A collaborative and inclusive company culture About us HCL Technologies (Thailand) Ltd. is a leading global technology company with a focus on developing innovative solutions to drive digital transformation. We have a strong presence in Thailand, with a growing team of talented professionals dedicated to serving our clients and creating a positive impact in the communities where we operate.