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We are looking for an IT Support to provide day-to-day technical support for our Head Office and F&B/Retail branches. This role will handle user support, hardware and network troubleshooting, POS systems, and basic support for business applications. The ideal candidate is service-minded, proactive, and hands-on, with strong troubleshooting skills and the flexibility to provide on-site support when required. Key Responsibilities: Provide first-line IT support for Head Office and branch users. Troubleshoot hardware, software, network, and mobile device issues. Install and support POS systems, printers, vending machines, and related equipment. Provide remote and on-site support for branch operational issues. Support basic network connectivity, including LAN, Wi-Fi, routers, and switches. Provide Level-1 support for NetSuite and Odoo and escalate complex issues. Coordinate with ISPs, vendors, and IT specialists to resolve technical issues. Manage IT assets, software licenses, equipment, and inventory records. Set up IT equipment for new employees and provide basic user support. Maintain IT documentation, SOPs, and troubleshooting guides. Qualifications: Bachelor's degree or Diploma in IT, Computer Science, Computer Engineering, or a related field. 1–3 years of experience in IT Support, Helpdesk, or Technical Support. Hands-on experience with POS systems, hardware, and network troubleshooting. Experience in F&B, Retail, or multi-branch environments is highly advantageous. Good understanding of Windows, macOS, iOS/Android, LAN, Wi-Fi, TCP/IP, and basic network troubleshooting. Familiarity with remote support tools such as TeamViewer or AnyDesk is a plus. Experience with ERP systems such as NetSuite or Odoo is an advantage. Good English communication skills, especially for reading technical documents and communicating with vendors or technical support teams. Strong service mindset with good communication and problem-solving skills. Proactive, responsive, and comfortable with hands-on and on-site support. Able to work in a fast-paced environment and respond quickly to urgent operational issues.