Key Account Specialist (Freight Forwarding)

We are seeking for our vacancy job as below detail; Position: Key Account Specialist (Freight Forwarding) Based at: AIA East Gateway, Bangna Key Responsibilities: - Account Development & Growth Build, nurture, and sustain strong long-term partnerships with high‑value global and regional customers. Drive customer satisfaction, retention, and year‑on‑year revenue growth across assigned key accounts. Act as the customer advocate by understanding their business needs, industry challenges, and operational priorities. Coordinate closely with Operations, Pricing, and Customer Service teams to ensure flawless shipment execution and service delivery. Resolve issues quickly and effectively to maintain customer trust and deepen business relationships. Provide insights, performance analysis, and improvement recommendations to support account development. Maintain accurate sales activity records, forecasts, and reporting to ensure business transparency. New Business Acquisition (Hunting – 100%) Identify, target, and prospect strategic new customers within assigned verticals or trade lanes. Develop a strong pipeline of new opportunities by leveraging market intelligence, competitive analysis, and industry networking. Lead customer discovery, solution design, and proposal development to win new business. Present DHL Global Forwarding (AFR/OFR) capabilities effectively to secure new accounts and expand market share. Collaborate with cross-functional teams to ensure smooth onboarding and successful conversion of new customers. Qualification: - Bachelor’s Degree or higher in Logistics, Supply Chain, International Business, or related field. At least 5–7 years of experience in Freight Forwarding or a related logistics environment. Strong understanding of the global forwarding industry, including sector dynamics, AFR/OFR products, and operational processes. Proven experience in both key account management and new business development . Ability to identify customer needs, build long-term relationships, and translate requirements into commercial opportunities. Strong communication, negotiation, and presentation skills. Fluent in English (speaking, reading, writing). Welcome! Please submit your resume and documents for interview consideration.