Collections Support Analyst (Monee)

Job Description: Vendor Support & Management: Coordinate with external vendors to support inquiries, provide guidance, and help resolve issues, ensuring smooth and positive working relationships. Coordinate operational tasks with vendors, providing necessary guidance and documentation in line with the team's operational plans. Support the review of outstanding balances and coordinate with internal departments, such as Finance and Customer Service, to facilitate accurate and timely payments to vendors. Administrative Support, Data & Reporting: Monitor and extract raw data from SFTP systems daily, performing routine validation and processing to provide the team with accurate and reliable data. Prepare operational reports and documentation, including creating discount files, maintaining logs, and ensuring data and numerical accuracy. Organize and upload data, documents, and deliverables to the company's internal database accurately and within defined timelines. Assist in adopting and integrating new digital tools and technologies to streamline administrative workflows, enhancing overall support speed and efficiency. Problem Solving & Collaboration: Follow up on assigned tasks and collaborate effectively with internal and external teams to ensure the successful completion of projects and assigned cases. Handle day-to-day operational issues and coordinate with relevant teams to resolve problems and minimize disruptions. Requirements: Bachelor’s degree in Business Administration, Finance, or a related field (New graduates with a strong willingness to learn are welcome). Proficient in Microsoft Excel or Google Sheets (e.g., Pivot Tables, VLOOKUP / XLOOKUP) for data organization and support tracking. Highly detail-oriented and accurate when handling payment figures, structures, and documentation. Excellent interpersonal and communication skills with a strong ability to coordinate smoothly across various teams. A strong service-oriented mindset, proactive attitude, and commitment to collaborative teamwork