Implementation Consultant

About the role The Executive Supply Chain Consultant serves as a supply chain and implementation specialist, guiding SaaS clients through the full lifecycle of onboarding and adoption. This role is responsible for delivering training, managing User Acceptance Testing (UAT), executing go-lives, providing Hyper Care support, and documenting lessons learned to continuous improvement in both implementation methodology and the SaaS product itself. Key responsibilities Work closely with Solution/Development team to understand clients business requirements and map them to SaaS products capabilities Ensure SDD are in accordance to clients specification, leveraging out of the box functionality and best practices in the market Advise clients on supply chain best practices aligned with the SaaS workflows (e.g. inventory management, order fulfilment, marketplace) Maintain accurate implementation documentation in company shared folder or platform Develop and maintain training materials including user guides, quick references, and e-learning modules tailored to different user personas Conduct virtual or on-site super/end user training sessions to ensure clients are proficient in using the system before go-live Develop detailed UAT test scripts and scenarios based on business requirements and functional specification Coordinate UAT schedules with client stakeholders, ensuring adequate participants and resources availability Collaborate with client, Delivery Manager and internal teams to finalize the go-live cutover plan Deliver structured HyperCare support period (typically 2–3 weeks post go-live) to stabilise adoption and ensure client confidence in the SaaS Platform About you SaaS Product Knowledge (e.g WMS, OMS) Familiar with supply chain end to end processes Training & Adoption expertise Support & Triage capabilities Reporting & Documentation skills English & Thai Speaking expertise Client-Centric Mindset Adaptability & Learning Agility Structured & Detail Oriented Strong Communication Skills