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About the role We are looking for a Customer Service Officer to join our Logistics team. The successful candidate will be responsible for maintaining and strengthening customer relationships, responding to customer inquiries and concerns, resolving complaints, and ensuring a high level of customer satisfaction. This position will also work closely with internal and external departments to ensure smooth and efficient customer service operations. Key Responsibilities: 1. Customer Service and Logistic: Respond to customer inquiries and provide accurate information about products and services. Handle customer complaints and resolve issues in a timely and efficient manner while ensuring all customer interactions are conducted with professionalism and courtesy. Assist in coordinating customer service activities across various departments. Follow up with customers regarding booking status and shipment updates. Coordinate and communicate with carriers, shipping lines, including MOL, and overseas agents. Prepare and assist with export and import documentation to ensure smooth shipment processing. Monitor stock movement, manage and maintain accurate product, ensuring data consistency between systems and physical stock. Experience in SAP is preferred, with basic knowledge of logistics and business processes. 2. Relationship Management: Develop and maintain strong relationships with customers to foster loyalty and retention. Act as a point of contact with customers, addressing their needs and concerns. Regularly follow up with customers to ensure satisfaction and identify opportunities for improvement. Communicate customer feedback to relevant departments to help improve products and services. 3. Reporting and Documentation: Prepare regular reports on customer service activities and present findings to management. Document customer interactions, feedback, and resolutions accurately. Maintain up-to-date knowledge of company products and services to provide accurate information to customers. 4. Training and Development: Participate in training programs to stay updated on best practices in customer service. Share knowledge and best practices with team members to improve overall customer service. 5. Other Duties: Perform other tasks as assigned by the supervisor and/or executive management. Qualifications: Bachelor’s degree in Business Administration, Logistics and Supply Chain, Business English, or a related field. 1–3 years of experience in Customer Service, Logistics, Order Management, or a related field. Strong communication skills in both Thai and English. Strong problem-solving, negotiation, and conflict-resolution skills. Customer-oriented with a positive and service-minded attitude. Good organizational and time-management skills, with the ability to handle multiple tasks and priorities. Ability to work independently as well as effectively as part of a team. Proficient in Microsoft Office, particularly Excel, Word, and Outlook. Good attention to detail and the ability to work effectively in a fast-paced environment.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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