6 Months Operations Support (Partnership Distribution)

The incumbent reports to the Operations Manager of Policy Services - Partnership Distribution and is responsible for running the day to day management of all post inception requests and enquiries. He/she is required to ensure primary servicing objectives are met in terms of quality and efficient deliverables for in-forced policies to all partnering distribution channels. Responsibilities: Be the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business. Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing of document submissions (tracking and routing). Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to hands of customers via partners. Uphold compliance to all IT and Compliance guidelines. Any other duties as assigned by Manager and/or HOD. Requirements: Degree or Diploma (Insurance/Business preferred) Good written communication skills with attention to detail Comfortable using email platforms and basic systems (e.g. Outlook, Excel) Able to follow processes and adhere to service timelines Able to work independently and with a team in a dynamic environment. Self-starter who constantly strives for excellence.