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Responsibilities - Diagnose and resolve software issues for retail clients across POS, ERP, and CRM integrations. - Troubleshoot API and system integration problems; escalate complex cases to developers. - Monitor system dashboards and perform preventative checks to minimize downtime. - Investigate issues using SQL, log analysis tools, and system diagnostics. - Document solutions and create customer-facing guides in knowledge management systems. - Provide clear, timely technical updates and support to retail clients. - Support 24/7 critical system operations with after-hours availability as needed. Qualifications - Bachelor's degree in Computer Science, IT, or related field required. - 2+ years software support experience; retail/distribution systems experience preferred. - Proficiency in SQL, log analysis (Splunk), and API troubleshooting. - Strong knowledge of POS, inventory management, and CRM software. - Diagnose and resolve software issues; troubleshoot POS, ERP, CRM integrations. - Excellent communication skills and patience with non-technical users. - ITIL Foundation certification preferred.