Operation Executive (Learner Support)

About OOm Institute We don't just teach skills. We change trajectories. OOm Institute is a WSQ-accredited training provider built on a simple but powerful belief: that every learner, given the right knowledge and the right environment, is capable of becoming their best. Backed by over 20 years of hands-on digital expertise from OOm, one of Singapore's leading performance marketing agencies, we bring real-world experience into every classroom, not just theory. Our courses span digital marketing, generative AI, and critical workplace skills, and we work with everyone from fresh career starters to senior leaders at companies like Singtel, SMRT, and Singapore Pools. But regardless of who walks through our doors, our commitment is the same: to give every learner the tools, the thinking, and the confidence to solve problems on their own and not just hand them answers. That philosophy shapes everything about how we operate. We measure ourselves by our learners' outcomes, not our class sizes. We make the difficult call to do less, better, every time. And we play to win, for every person who chooses to learn with us. If you're someone who finds genuine satisfaction in watching people grow, who brings grit and resilience to the work even when it's hard, and who believes that building capability in others is one of the most meaningful things you can do, you'll feel at home here. About the Role We are seeking a customer-focused and organised Operations Executive (Learner Support) to support our learners throughout their learning journey. The role will be responsible for handling learner enquiries, providing timely support on course information, schedules, enrolment and access, as well as monitoring attendance and learner engagement. The successful candidate will also work closely with learners, trainers and internal teams to resolve issues, improve learner retention, and ensure a smooth training experience. In addition, the role will support process improvement initiatives, including reviewing workflows, updating SOPs, and implementing operational improvements to enhance service quality and team efficiency. Key Responsibilities Customers Engagement Understand customers' challenges and goals in attending the course Present products/services in a way that aligns with the customer’s needs Conduct needs assessments and offer recommendations based on industry trends and best practices. Maintain a professional and advisory approach when engaging with prospects and clients. Customer Service Handles learner’s inquiries via phone, email, WhatsApp, and in-person interactions. Provide timely and professional responses to queries regarding course information, schedules, and learning resources. Assist learners in troubleshooting issues related to course access and enrolment Ensure that the retention rate of students is kept at a minimal range Maintain clear and consistent communication between learners, trainers, and internal teams. Proactively report any operational or student concerns to ensure prompt resolution. Monitor attendance and follow up on absenteeism to maintain learner engagement. Process and Project Support Support internal improvement projects to strengthen learner management, training support, and centre operations. Assist in reviewing workflows, updating SOPs, and implementing new operational tools or systems. Provide feedback and suggestions to improve service quality, team efficiency, and operational consistency. Contribute to a positive and collaborative team culture. What We’re Looking For Willing to work on weekends Possess a Diploma or Degree in any discipline Strong interpersonal and communication skills with a passion for customer service. Excellent organizational abilities and attention to detail. Proficient in computer literacy eg. google drive, google sheet A proactive and resourceful attitude with the ability to multitask in a dynamic environment. Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus Why Join Us? 💼 5-Day Work Week – (1 weekend is required) 💰 Competitive Salary & Benefits: Basic Salary + Incentives 🩺 Flexi-Cash Benefits: Use for air tickets, accommodation, dental, medical, and more / Leave Entitlements: Start with 14 days Annual Leave + 1 Birthday Leave If you are ambitious, resilient, and ready to embark on your AI and digital skills journey in the dynamic and ever-changing world of tech, this is the opportunity for you. Apply now and grow with OOm Institute.