Service Manager- Coffee Equipment

About us Segafredo New Zealand is a leading supplier of premium coffee machines and espresso equipment globally. We are committed to delivering exceptional service and high-quality products to our customers, ensuring their coffee experiences are consistently excellent. With a strong reputation for reliability and technical expertise, we pride ourselves on building lasting relationships with businesses and customers alike. About the role We are seeking an experienced Service Manager- Coffee Equipment to join our team at our Mount Wellington, Auckland team on a full-time basis. The Manager of Service is responsible for the overall leadership, commercial performance and operational management of Segafredo Zanetti’s coffee equipment service department. The position ensures customers receive reliable, responsive and cost-effective technical support across commercial espresso machines, automatic coffee machines, grinders, milk systems, water filtration systems and associated equipment. The role is accountable for service delivery, technical performance, spare parts management, rental fleet control, customer satisfaction, service revenue and departmental profitability. The Manager of Service also works closely with sales, operations, finance, suppliers and key customers to support equipment installations, service agreements, tenders and new business opportunities. What you'll be doing: Oversee all field service, workshop repairs, preventative maintenance, installations and equipment commissioning. Oversee all field service, workshop repairs, preventative maintenance, installations and equipment commissioning managing a small team of technicians. Ensure service jobs are logged, prioritised, scheduled, completed and closed accurately. Develop and implement the service department’s operational and commercial strategy. Establish clear responsibilities, performance standards and accountability across the service team. As required, be hands on and install, maintain and service espresso machines and coffee equipment at customer locations. Take responsibility for the service department’s revenue, gross profit, labour recovery and operating expenses. Lead, drive and engage the file service team in an enthusiastic, positive and ca' do team approach. What we're looking for Relevant qualifications or certifications in equipment servicing, mechanical repair or a related technical field Commercially astute that is revenue and gross profit orientated where you have had experience to monitor and drive billable hours and productivity ensuring that both revenue and operating profit margins are maintained. Strong mechanical knowledge and problem-solving skills with the ability to diagnose and resolve technical issues independently. A continuous improvement mindset with demonstrated approach were you have successfully implemented key team metrics around cost, quality and service. Familiarity with Segafredo or similar coffee machine brands is an advantage but is not essential. What we offer We offer a competitive salary package commensurate with experience and qualifications. As a full-time employee, you will receive a range of benefits designed to support your career development and wellbeing. These include opportunities for ongoing technical training and professional development to keep your skills current with the latest coffee machine technologies. We foster a supportive team environment where your expertise is valued, and we encourage continuous learning and improvement. We also offer flexible working arrangements where possible to support a healthy work-life balance, alongside access to industry-standard tools and equipment needed to perform your role effectively. Apply now If you are an experienced Service Manager or an experienced technician that is ready to make the step up, that is looking for a rewarding role with a respected industry leader, we would like to hear from you. Please submit your CV, relevant qualifications and a cover letter outlining your experience to Segafredo.