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• Analyze, define and manage business requirements to support digital product delivery. • Prepare approval papers, governance documents and conduct research/analysis for new initiatives. • Support testing activities, including UAT, regression and production validation. • Manage production support and operational issues within agreed SLAs. • Contribute to the digital banking strategy and roadmap across banking, wealth and operational excellence initiatives. • Drive transformation of customer servicing journeys through innovative digital solutions. • Enhance customer experience and increase adoption of digital channels. • Improve operational efficiency through automation, process redesign and continuous improvement. • Expand self-service capabilities and simplify end-to-end customer journeys. • Reduce dependency on branch and contact center servicing through digitalization. • Collaborate with business, operations, technology, design and other key stakeholders. • Apply design thinking and customer-centric approaches in product development. • Leverage data, insights and analytical capabilities to support decision-making and product improvements. • Demonstrate strong communication and stakeholder management skills. • Deliver intuitive, scalable and high-impact digital experiences that support business growth and operational excellence.