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Customer Service & Sales Operations Executive

Search Personnel · Macpherson, Central Region

📅 16/08/2026
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Position : Customer Service & Sales Operations Executive Location : Macpherson Road Working hours : Monday to Friday 8.30 a.m. to 5.30 p.m. Salary (commensurate with experience) : Basic salary: S$3,500–S$3,800 per month + AWS + Discretionary Performance Bonus + 14 Days Leave Duration : Permanent Industry : Specialty Chemicals Main Responsibilities Handle customer enquiries, complaints and feedback, ensuring timely resolution. Prepare quotations and follow up on customer orders. Manage the full order fulfilment process, from order confirmation to delivery. Resolve order discrepancies and provide customers with delivery updates. Coordinate stock availability, delivery schedules and inventory planning with Supply Chain and Logistics. Issue purchase orders to suppliers and monitor incoming shipments. Support customers in the performance products, polymer, aerospace and composites sectors. Maintain strong relationships with key customers and understand their business needs. Review customer forecasts and maintain appropriate inventory levels. Maintain product price lists and prepare sales reports. Support Finance with invoice submissions and outstanding payment follow-ups. Analyse customer feedback and recommend improvements to service standards and workflows. Ensure compliance with AS9120, ISO 14001 and established company procedures. Perform other ad hoc duties as assigned. Requirements Diploma or equivalent qualification. At least 1–3 years of relevant customer service, order processing or sales support experience. Good understanding of customer service practices; polymer or related industry experience is advantageous. Strong communication and interpersonal skills. Able to handle challenging customer situations professionally and diplomatically. Proficiency in SAP Business One is preferred. Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information. Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips! *We do not charge our candidates nor bind them with any contract.* Diana Okta Tio Deputy Consulting Director (APAC) Reg no.: R2094678 EA No: 13C6684 Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
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For people searching Customer Service

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