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Position Overview We are looking for a proactive and service-minded IT Support Officer to provide day-to-day technical support and assist in maintaining the company’s cybersecurity controls. Key Responsibilities Provide technical support for hardware, software, network, and user access issues. Monitor and maintain computers, network devices, firewalls, and endpoint security tools. Manage user accounts and access rights based on approved requests. Support vulnerability checks, security updates, and incident response activities. Maintain IT asset records and software license compliance. Prepare IT procedures and promote cybersecurity awareness among users. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 2–4 years of experience in IT Support, System Administration, or a related role. Basic knowledge of network security, firewalls, endpoint protection, and access control. Good troubleshooting, communication, and problem-solving skills. Service-minded, responsible, and security-conscious.