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Location : Marine Parade (East) or Toa Payoh About the role Jan & Elly English Language School is an established enrichment centre, specialising in Phonics and English Tuition for 4-12 year old students. We're looking for a friendly and organised Customer Service Associate to join our team on a full-time basis. This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment. Key responsibilities Be the first point of contact for parents and visitors Handle walk-in enquiries, phone calls, and messages promptly and in timely manner Support student arrival, waiting and dismissal Take charge of enrolment coordination, invoicing and class scheduling Support teachers with day-to-day centre operations Track student numbers, enrolments and withdrawals About you Friendly, confident and professional communication skills Organised, detail-oriented and able to multitask with a strong sense of accountability Comfortable interacting with parents and young children Able to commit to working on both weekends (Saturday and Sunday) and three weekdays Weekday hours: 12pm-9pm Weekend hours: 9am-6pm Prior customer service or front desk experience is an advantage Willing to provide front desk support at other branches when operational needs require Benefits Performance-based bonus opportunities Supportive and welcoming team environment On-the-job guidance provided Convenient location at iMall or Toa Payoh Central CC
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