Learning & Development Officer - Assistant Manager (Work at Bangna)

Responsibilities: Develop and monitor all training programs (including mandatory course) for New Hire Staff and Existing Staff within an organization. Design and deliver intensive training and development activities with the focus on customer-centric service, Collection Knowledge & Soft and Functional Skill. Under such training programs, TSS staff are motivated to develop multiple skills and knowledge through the creation of the right environment to promote learning organization and prepare them for the arrival of new technologies. Understand business needs to develop effective training strategies by identifying all training initiatives, training needs and producing program with the most effective of learning approaches in the optimize training cost. Review the end-to-end development of learning content, including objectives, curricula, materials, and assessments, to ensure standardized and high-quality training delivery. Deliver, Supervise and guide the team in conducting call monitoring and tracking of employee–customer interactions, particularly customer compliment calls and assigned programs. Ensure accurate reporting, provide coaching based on insights, and drive continuous service quality improvement initiatives. Prepare the training budget, monitor actual costs and ensure cost efficiency in all training and development activities. Ensure all training programs, training equipment/tool/material/data records are updated and improved to be attractive, modern and technologically advanced. Supervisor and support subordinate to ensure all training tasks are properly managed with effectiveness. And also building staff’s attitude towards commitment to achieve targets together with maintaining work-life balance environment. Any other duties as assigned by line manager. Qualifications: Bachelor’s degree in business administration or related fields Minimum 5 years’ working experience in courses development and design. At least 4 years in financial industry experience or related field will be advantage. Training experience in Project Management Principles is a plus. Previous work experience in banking or related industry will be an advantage. Training Management systems technology Collection Act and relevant regulation is preferable. Financial operation/process skill. Good computer skills and proficiency in Excel, Word, Power point, Canva, AI Chatbot etc. Strong written and verbal communication skills must be organized, detail oriented and self-motivated. Must be able to work as part of a team with peers and leadership within the organization. Work Location: Bangna Tower B, Bangna, Bangkok Good remuneration package will be rewarded, and excellent future career growth opportunity is available for the right candidate. Contact person: Khun Nitchamon (Bee) Contact number: 084-2263559 หมายเหตุ กลุ่มบริษัทกรุงศรี คอนซูมเมอร์ (บริษัทฯ) มีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงาน ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของบริษัทฯ ได้ โดยการพิมพ์ลิงค์ https://www.krungsriconsumer.com/consumer-news/personal-data