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Job Description / Scope of work: Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines. Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touchpoints Conduct customer journey mapping, focusing on physical experience (welcome, queue, waiting, repair, payment). Work with Property and CS Suwon, vendors, and ASC partners to ensure cost-efficient renovation and deployment. Perform regular facility audits, identify gaps, and drive corrective action plans. Support new service model rollouts, e.g., Express Repair zone, Premium Service areas, Smart Corner. Review design proposals for new customer experience initiatives (e.g., Smart Queue, kiosk, digital wall, SC+ journey). Manage annual renovation budget, procurement, and project timelines. Qualifications / Key Skills Required: Bachelor’s degree in industrial design, related to Service Design, or related fields. Candidate who is willing and able to travel to project sites for nighttime inspections, with flexibility to work outside regular office hours as required. *** 5–8 years’ experience in service marketing and communication, service center design, or any store improvement projects. Strong skills in space planning, layout drafting, customer flow design, and project management. Customer-centric mindset with strong attention to detail. Ability to work with contractors, procurement, and cross-functional stakeholders. Knowledge of branding, customer touchpoint design, signage systems, and facility standards. Understanding of interior design, construction drawing, mechanical and electrical drawing, and strong presentation skills. Familiarity with tools such as AutoCAD, SketchUp, Adobe programs is a plus. Experience in multisite rollout is an advantage
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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