Senior IT Support Specialist (Google Workspace Admin & Security )

Key responsibilities : Administer the entire Google Workspace environment: organizational units, groups, roles, and sharing policies Design and enforce access control policies across Gmail, Drive, Meet, Calendar, and connected third-party apps Monitor Admin Console audit logs to track who accessed what, when, and from where — and act on anomalies Manage the full user lifecycle: provisioning, license assignment, and timely deprovisioning on offboarding Configure DLP rules, data retention policies, and external sharing restrictions to protect sensitive information Lead the groundwork for ISO 27001 certification: gap analysis, control mapping, and evidence preparation Own the access review process and ensure the principle of least privilege is applied across all systems Define and document the incident response playbook for common security events Build the IT request and ticketing process from scratch using Jira Service Management or equivalent Maintain network infrastructure including switches, access points, and firewall configuration Qualification : 5+ years of IT support or systems administration experience, ideally within a software development or technology company Hands-on Google Workspace administration: OU structure, group policies, OAuth app management, audit log investigation Strong hands-on experience supporting MacBook/macOS environments as the primary user device Demonstrable experience working in or alongside software development teams — comfortable with Jira, Confluence, GitHub, and CI/CD concepts Strong understanding of networking fundamentals: DNS, DHCP, VPN, firewall rules, and basic routing Practical experience with ISO 27001 or equivalent security frameworks — knows what an audit requires and can prepare documentation Proven ability to diagnose problems systematically rather than following a fixed checklist Clear and accessible communicator: able to explain technical issues to non-technical stakeholders without jargon GCP experience: IAM policies, Cloud Audit Logs, and basic resource management (preferred) Scripting skills in Python or Bash for automation and log analysis (preferred) Experience building or improving IT request workflows in Jira Service Management or ServiceNow (preferred)