Office Coordinator / Operations Coordinator

Position: Office Coordinator / Operations Coordinator Working Location: Tampines Working Hours: 9.00am – 6.00pm Reporting To: General Manager Benefits: Monthly performance bonus of $150 Yearly performance bonus of $500 Annual bonus of 1 month salary Medical benefits Company-provided accident insurance coverage Job Summary We are looking for a responsible and organised Office Coordinator / Operations Coordinator to support our daily pest control operations. This role is the key link between our technicians, customers, and office team, ensuring that jobs are scheduled smoothly, customer enquiries are handled professionally, and daily operational matters are followed up promptly. The ideal candidate should be proactive, detail-oriented, and comfortable handling both administrative and coordination duties in a fast-paced working environment. Key Responsibilities Customer Service Coordinate daily pest control service schedules between technicians and customers Act as the main point of contact for customers regarding appointments, service enquiries, and follow-ups Handle incoming calls, customer enquiries, and general correspondence in a professional manner Office Support Prepare and update work schedules for technicians to ensure smooth daily operations Monitor job progress and assist in resolving operational issues when required Provide administrative support including data entry, filing, invoicing, and basic bookkeeping duties Maintain proper records and documentation for office and operational matters Support the General Manager and operations team in day-to-day coordination work Assist with general office duties to ensure smooth office operations Participate in 24/7 rotational standby duty on a weekly basis when scheduled Requirements Good organisational and multitasking skills Able to communicate clearly and professionally with customers and colleagues Responsible, dependable, and willing to take initiative Comfortable working in a fast-paced environment Basic knowledge of invoicing, bookkeeping, and office administrative work is preferred Proficient in Microsoft Office, including Word, Excel, and Outlook Able to work independently and follow through on assigned tasks Prior experience in office administration, operations coordination, customer service, or a similar role will be an advantage Personal Attributes Friendly, professional, and customer-oriented Reliable and committed to completing tasks properly Good problem-solving skills Able to work well with both office staff and field technicians Adaptable and willing to support operational needs when required