Claims & Admin Assistant (Immediate Hiring)

Responsibilities: Managing and handling all Claims administration for Corporate/Life clients & Administrative duties assigned to you such as Work Injury Compensation, Employee Benefits, Personal Accident, Travel, Hospitalization etc. Process General and employee benefits claims for submission to insurers and collection of claims for clients via courier. Updating & managing of client’s profile in Client Claims Portal with confidentiality Scanning and updating of documents into the system with confidentiality Generate, follow up and ensuring that the claims are processed within the target turnaround time Liaise with hospitals /clinics/Medical Records Departments Liaising with internal and external clients regarding to claims matters in a professionally Prepare and manage claims reports on a weekly/ monthly basis Keep records of accurate and up to date data Provide good customer service when handling customer queries To monitor & follow up all claim’s status Identifying and analyzing key issues and generating appropriate solutions Problem solving and responsible to serve with urgency and commitment Reviews claims for accuracy and completeness, and processes accordingly. Responds to inquiries and requests for information from staff and customers. Maintains files, documents, and records for claims, updates system database. Important Note: Being able to communicate effectively with clients is vital for insurance claims assistants. Must be able to handle phone calls during high-volume hours and make sure everyone's questions and concerns are answered. Many clients will call due to negative circumstances, such as health issues, accidents, claims delay or the death of a loved one and must be able to gather information while keeping the client calm. A professional and understanding attitude is a must. We are looking for candidates with relevant experience, strong work ethic, and the ability to thrive in a fast-paced environment SINGAPOREAN and Permanant Resident ONLY. Working Hours 9am to 6pm 5 days' work week Working Attire Well groom and be in proper office attire No lateness will be entertained unless with valid reasons Required Language: Must be able to speak ENGLISH & CHINESE in order to liaise with Chinese Speaking client Full Time and Part time applicants are welcome to apply.