Director, Service Delivery Support (ICT systems)

THE ROLE The Director Service Delivery Support leads the delivery of operational ICT system enhancements, improved business processes and digital solutions to improve client outcomes and support the work of front line service delivery staff. The scope of work includes all operational program streams, including children and families, family violence, housing and disability services. Located within the Community Operations and Practice Leadership Division, the role works in close collaboration with operational colleagues, other divisions within the department and more broadly as required. The role leads business related functions that are critical to client service delivery focused ICT system development and maintenance, including subject matter expertise, development of ICT business requirements, mapping of end-to-end business processes, and user acceptance testing to ensure systems are fit for purpose and meet the needs of operational staff and clients. ACCOUNTABILITIES INCLUDE Establish and maintain robust processes to ensure ICT systems are delivered and meet the needs of the operational workforce. Provide authoritative advice and subject matter expertise relating to the suite of client information systems utilised across operational divisions. Collaborate with operational staff and program Divisions to ensure policy and program intent is reflected in business processes and system enhancements. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.