Business Support Executive (Education Centres)

Key Responsibilities: Build strong relationships with a portfolio of education centre owners and become their main support contact Provide practical advice and hands-on support on centre growth, daily operations, service quality, and business performance Work with centre owners to identify opportunities to improve student enrolment, retention, parent satisfaction, and centre management Support centre owners in planning and implementing business improvement actions across marketing, operations, customer service, and sales support Monitor centre performance and recommend suitable solutions based on each centre's needs Coordinate with internal teams to resolve issues and ensure timely support for centre owners Share best practices, tools, and ideas to help centre owners run their centres more effectively Support projects and initiatives that strengthen the overall franchise or centre network Requirements: Degree holder in any discipline, with education-related background preferred Around 2 to 3 years of working experience in client servicing, account support, business support, education operations, customer success, or related fields Experience in the education, training, learning centre, or service industry will be an advantage Strong interpersonal and communication skills, with the ability to build trust with education centre owners Good business sense and interest in helping clients improve marketing, operations, customer experience, and business results Organized, proactive, and able to manage multiple tasks independently Mature mindset with strong problem-solving skills Comfortable working with different stakeholders and providing practical day-to-day support Willing to work weekends when required Ideal candidate profile You may be a good fit if you have experience in: education centre operations school or learning centre support account servicing customer success franchise support training and education services small business advisory or business support You Will Enjoy: Flexible Working Hours Double Pay and Discretionary Bonus Medical and Life Insurance Scheme Please note that all personal data received will be treated confidentially and used for recruitment purpose only.