HR Operations | Healthcare BPO | Taguig

Seeking a competent HR Associate to join our dynamic HR Operations team. The ideal candidate should have 1-2 years of experience in handling various HR functions including employee tickets, onboarding, payroll, 201 files, and benefits administration. This role requires a proactive individual with excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities: Employee Ticket Management: Handle employee inquiries, grievances, and requests efficiently and professionally. Ensure timely resolution and escalate complex issues to the appropriate stakeholders when necessary. Onboarding: Coordinate and facilitate the onboarding process for new hires, including but not limited to paperwork completion, orientation sessions, and ensuring a smooth transition into the organization. 201 Files Management: Maintain accurate and updated employee records and documentation in compliance with company policies and legal requirements. Handle the filing, retrieval, and maintenance of 201 files in a confidential manner. Benefits Administration: Support the administration of employee benefits programs, including health insurance, retirement plans, and other perks. Assist employees with benefit inquiries, enrollment, and changes as needed. Compliance: Stay abreast of labor laws, regulations, and company policies to ensure HR practices and processes remain compliant. Assist in audits and compliance-related activities as required. General HR Support: Provide administrative support to the HR team as needed, including but not limited to scheduling interviews, preparing reports, and coordinating HR events or initiatives. Qualifications: Bachelor’s degree in Human Resources Management, Business Administration, or related field. 1-2 years of experience in HR operations, preferably in a BPO or similar industry. Proficiency in HRIS software and MS Office Suite (especially Excel and Word). Excellent communication skills, both written and verbal. Ability to maintain confidentiality and handle sensitive information with discretion. Detail-oriented with strong organizational and time-management skills. Willingness to work in an office-based setting and collaborate with cross-functional teams.