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The Head of Contact Center & AI Transformation will oversee operations and drive innovation in the Banking & Financial Services department, ensuring efficient customer service and advanced AI integration. This role is key in shaping the future of customer interactions within the financial services industry. Client Details This position is within the financial services industry, specifically in the Banking & Financial Services sector. Description Lead and manage the call centre operations, ensuring excellent customer service delivery. Develop and implement AI-driven solutions to enhance customer experience and streamline processes. Monitor and analyse performance metrics to ensure operational efficiency and customer satisfaction. Collaborate with cross-functional teams to align call centre strategies with organisational goals. Drive continuous improvement initiatives within the call centre and AI systems. Ensure compliance with all regulatory requirements and company policies. Provide strategic direction for integrating AI technologies into customer service operations. Mentor and develop the call centre team to achieve their full potential. Profile A successful Head of Contact Center & AI Transformation should have: Proven expertise in managing call centre operations within the financial services industry. Strong knowledge of AI technologies and their application in customer service. Experience in analysing performance metrics and implementing process improvements. Ability to lead and inspire a team towards achieving effective operations. Strong understanding of compliance and regulatory frameworks in banking and financial services. Excellent communication and problem-solving skills. Job Offer Competitive salary ranging from THB 4,320,000 to THB 5,280,000 per annum. Competitive Bonus & Benefits This is a permanent position offering a rewarding package in the financial services industry. If you have the expertise and drive for this role, we encourage you to apply. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anya Buthsing +6620125014 .