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The Customer Service Executive is responsible for handling customer inquiries, coordinating shipment-related requests, and ensuring timely resolution of customer concerns. The role requires strong customer focus, attention to detail, and effective coordination with internal teams to support smooth daily operations. Responsibilities Attend to customer inquiries through email, service desk, phone calls, and other communication channels. Provide accurate shipment updates and follow up on shipments from pickup to delivery. Coordinate pickup arrangements and shipment-related requests with customers and internal teams. Monitor shipment status and proactively highlight delays or issues requiring action. Manage customer complaints and ensure timely resolution in line with company policies and procedures. Work closely with Operations, Sales, and other stakeholders to resolve customer concerns. Maintain proper records of customer interactions, follow-ups, and resolutions. Support report preparation and basic data analysis when required. Perform other duties as assigned from time to time. Requirements Customer-focused with the ability to understand customer needs and provide appropriate solutions. Good communication and coordination skills. Basic knowledge of Microsoft Excel and MS Office. Fast learner, goal-driven, and attentive to details. Able to manage multiple tasks and follow up consistently. Experience in Customer Service, or shipment handling is an advantage but not required. 5.5 days; 9am – 6pm (Monday – Friday) & 9am – 1pm (Saturday)
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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