🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Responsibilities: Analyse and document the existing ANZ ServiceNow Vulnerability Response (VR) processes, workflows, and operating model. Engage with Service Desk, Infrastructure, Application Support, Cyber Security, and business stakeholders to gather, analyse, and validate requirements. Translate business requirements into functional specifications and user stories for implementation by the ANZ ServiceNow team. Perform gap analysis between ANZ capabilities and Hong Kong requirements, identifying process and configuration changes where necessary. Define and document vulnerability management processes, including assignment rules, remediation workflows, escalation paths, and reporting requirements. Facilitate workshops with stakeholders to align on vulnerability ownership, assignment groups, and operational procedures. Support CMDB readiness activities and ensure required data attributes are captured for vulnerability management. Develop SIT and UAT test scenarios, test cases, and test execution plans. Coordinate and execute System Integration Testing (SIT) and User Acceptance Testing (UAT). Analyse test results, track defects, and work with technical teams to ensure timely resolution. Support production readiness assessment and implementation sign-off activities Plan and deliver training sessions for Infrastructure, Application Support, Service Desk teams. Develop user guides, process documentation, and training materials. Conduct knowledge transfer sessions. Job Requirements: Bachelor’s degree in IT, Computer Science, Cybersecurity, Business, or a related field. 2+ years as a Business Analyst, Process Consultant, or ServiceNow Specialist in enterprise environments. Hands-on experience implementing or optimizing ServiceNow Vulnerability Response (VR) or SecOps modules, supporting requirements gathering, process design, testing (SIT/UAT), and training. Strong background in ITSM, ITIL, and Cybersecurity frameworks, with a solid understanding of CMDB and vulnerability management workflows. Strong problem-solving skills with the ability to lead stakeholder workshops and perform cross-regional gap analyses. Excellent communication skills in Cantonese, English, and Mandarin. Benefits: 5-day Work Week 30-40K Depends on Experience 10-20 Days Annual Leave Please send your full resume to us by email jobs@swing-hk.com , or you may click “Quick Apply” button. For other vacancies, please visit our website www.swing-hk.com All information provided will be treated in strict confidence and used for recruitment purposes only. (Licence No.: 76511)