URGENT HIRING | Account Manager - Retail and Ecommerce

Your potential has a place here with TTEC’s award-winning employment experience. As an Account Manager for E-commerce working in Kuala Lumpur, Malaysia , you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for building relationships and helping businesses grow? As an Account Manager, you'll support strategic sellers across Southeast Asia by helping them maximize performance, drive growth, and deliver exceptional experiences for customers. During these interactions, you'll serve as a trusted advisor and collaborate with internal teams to create long-term success for sellers and the marketplace. During a Typical Day, You’ll Manage and strengthen relationships with a portfolio of strategic and high-potential sellers across Southeast Asia Develop and execute growth plans to increase sales performance, product assortment, seller engagement, and overall business results Analyze business performance and marketplace trends to identify opportunities, risks, and actionable recommendations Partner with cross-functional teams to improve operational performance and deliver exceptional customer experiences Resolve business challenges and seller escalations while driving continuous improvements and marketplace compliance What You Bring to the Role Bachelor's degree or equivalent experience, with 5+ years of experience in Account Management, Business Development, Category Management, Marketplace Management, or related commercial roles Experience in e-commerce, online marketplaces, retail, or digital commerce industries, with knowledge of Southeast Asia markets and cross-border trade Strong analytical and data-driven decision-making skills, with proficiency in Excel, business analytics, and reporting tools Demonstrated success managing marketplace sellers, merchants, brands, or strategic accounts and delivering measurable business growth Excellent communication, presentation, relationship management, and stakeholder management skills, with the ability to influence internal and external partners Experience working with international sellers and regional stakeholders, with familiarity in seller performance metrics, marketplace operations, and online consumer behavior Strong ownership mindset with the ability to solve complex problems, adapt quickly in a fast-paced environment, and balance strategic planning with hands-on execution You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Visit https://mybenefits.ttec.com/?manual for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.