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About the role This role involves overseeing quality standards and processes in a manufacturing environment, managing quality control teams, and ensuring products meet specified requirements. Key responsibilities Control standards in processes: inspect product quality during production and finished products to ensure they meet specified specifications Manage complaints and analyse problems: review customer complaints, analyse root causes, and establish corrective and preventive measures (CAPA) to prevent recurring issues Team management: schedule work, oversee quality control (QC) inspectors in the production line, assess work performance, and provide skills training Calibration and equipment maintenance: oversee calibration of measuring instruments to ensure they are in working condition and accurate Internal and external quality inspections: serve as the primary liaison for quality system audits (Audit) from external organisations and customers