Outbound Section Manager (Laem Chabang)

• Lead and manage Outbound operations including Order allocation, Picking, Packing, Sorting, Consolidation, Manifest inspection, shipping Document, and Dispatch. • Supervise outbound supervisors and associates to ensure orders are processed accurately, on time, and in full (OTIF). • Monitor and manage outbound KPIs (Picking performance, Order fulfillment accuracy, On-time dispatch, Cost per order, sorting accuracy, productivity) and ensure SLA compliance. • Oversee daily wave planning, workload balancing, and labor allocation in outbound areas. • Coordinate with Client's Transportation team, Customer Service, and asset control, Inventory teams to ensure seamless order flow. • Enforce company SOPs, WMS processes, and safety/quality standards during outbound execution. • Ensure proper handover of orders to last-mile carriers, resolving issues related to documentation or delays. • Drive continuous improvement in outbound efficiency (e.g., picking methods, manifest layout, pick face optimization, process optimization). • Develop and train outbound supervisors and associates to build operational capability and future leaders. • Provide accurate outbound reporting and updates to Shift Manager and Site Manager. Key Responsibility : • Manage outbound fulfillment processes from order release to final dispatch. • Ensure SLA/KPI achievement: OTIF, order accuracy, FIFO, dispatch timeliness, and cost efficiency. • Monitor labor productivity and optimize resource allocation in outbound areas. • Lead, coach, and motivate outbound supervisors and associates for performance and engagement. • Guarantee compliance with safety, quality, and operational standards in outbound handling. • Drive process improvements in picking, packing, sorting, inspection, and dispatch efficiency. • Increase productivity and manage productivity data