Market Quality Analysis & Control Officer

Job Responsibilities: Analyze market quality issues, customer claims, and warranty problems related to motorcycles. Investigate product failures and conduct Root Cause Analysis (RCA) to identify the actual causes of quality problems. Develop and implement Corrective & Preventive Actions (CAPA) to prevent recurrence. Analyze market claim and warranty trends to identify recurring and potential quality issues. Coordinate with Suppliers, Production, Engineering, R&D, Quality, and other related departments to investigate and resolve market quality issues. Follow up and verify the effectiveness of corrective actions and quality improvements. Manage and monitor Warranty Claims and related quality information. Prepare Market Quality Reports, Claim Analysis Reports, and Quality Improvement Reports for management. Control and monitor SMQCDE (Safety, Morale, Quality, Cost, Delivery, and Environment) activities to achieve departmental targets. Support continuous improvement activities to improve product quality and customer satisfaction . Qualifications: Bachelor's degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, Production Engineering , or a related field. Experience in Automotive / Motorcycle / Auto Parts Manufacturing is preferred. Experience in Market Quality, Customer Claim, Warranty, Quality Assurance, Quality Engineering, or Failure Analysis is an advantage. Knowledge of Root Cause Analysis, 5 Why, Fishbone Diagram, 7 QC Tools, FTA, or 8D . Good analytical and problem-solving skills. Able to coordinate effectively with Suppliers and Cross-functional Teams . Good communication and reporting skills. Good command of English and computer skills.