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Key responsibilities Take ownership of shipments and ensure efficient file handling, with complete and accessible customer data Ensure stakeholders deliver in line with customer expectations while complying with regulatory requirements Monitor shipments consistently and communicate proactively with customers Respond promptly to customer feedback, complaints, and escalations, with swift corrective actions Promote awareness and usage of customer-facing digital solutions Participate in relevant trainings to stay updated Support or lead customer implementations, ensuring involvement from OCC/RCC/OM as required Participate in GCIM Scalable trainings Manage customer growth and focus on retention Drive profitability through effective spot quotations, quick response times, upselling, and promotion of KN products About you Minimum 2–5 years of experience in air freight or freight forwarding (customer service) Proficient in English (spoken, written, and reading) Able to work effectively in a high-pressure environment Flexible with working arrangements