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ABOUT THE ROLE We are looking for an experienced HR & People Operations Manager to lead HR operations, corporate recruitment, employee development, performance management, and leadership development. The role will partner with department leaders to translate manpower needs into effective recruitment strategies while strengthening organizational accountability, employee capability, and HR processes. KEY RESPONSIBILITIES Lead HR & People Operations , including employee relations, performance management, case management, timekeeping, and HR policies. Partner with department heads to identify manpower requirements and align them with the Corporate Recruitment Team's sourcing and screening activities . Oversee corporate recruitment, workforce planning, and quality of hire. Use EOS Scorecards and performance data to drive accountability, organizational discipline, and performance. Lead employee training, upskilling, leadership-track development, and succession planning . Handle employee relations, conflict resolution, and disciplinary matters. Ensure compliance with Philippine Labor Laws and understand Independent Contractor/VA regulations. Apply knowledge of US and Philippine HR practices , particularly in remote work environments. Identify HR process gaps and drive workflow optimization using Lean/Six Sigma or continuous-improvement principles. Provide strategic, data-driven recommendations to improve people and business outcomes. REQUIRED QUALIFICATIONS 8–10 years of progressive HR / People Operations experience At least 5 years in a management or leadership role Strong background in HR Operations, corporate recruitment, training & development, and performance management Experience handling employee relations, case management, and timekeeping Salesforce (SF) experience is mandatory Strong knowledge of Philippine Labor Laws and Independent Contractor/VA considerations Understanding of US and Philippine HR practices Experience supporting remote teams/work environments Strong strategic, operational, analytical, and problem-solving skills Excellent communication, negotiation, and conflict-resolution skills Strong data-driven decision-making and accountability mindset PREFERRED Lean Six Sigma Yellow Belt or equivalent continuous-improvement experience EOS or similar performance/accountability framework experience Non-BPO background strongly preferred Experience developing internal leadership pipelines or succession programs