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The HR Manager will serve as a strategic partner to Operations, driving people initiatives that support business goals in a fast-paced BPO environment. This role will oversee key HR functions including employee relations, performance management, engagement, and policy implementation, while ensuring a positive employee experience and compliance with company standards. Key Responsibilities Business Partnering Act as a trusted HR advisor to Operations leaders (Team Leads to Directors) Align HR strategies with business objectives and operational needs Provide insights on workforce trends, attrition, and engagement Employee Relations Manage and resolve complex employee relations issues (disciplinary cases, grievances, escalations) Conduct investigations and recommend appropriate actions Ensure fair, consistent, and compliant handling of cases Performance Management Drive performance management processes (goal setting, evaluations, coaching) Partner with leaders on performance improvement plans (PIPs) Identify and address performance gaps across teams Engagement & Retention Lead employee engagement initiatives and action planning Analyze attrition drivers and implement retention strategies Support culture-building programs within the organization Policy Implementation & Compliance Ensure adherence to company policies, labor laws, and regulatory requirements Communicate and enforce HR policies effectively Support audits and compliance reviews Organizational Development Support leadership development and succession planning Identify training needs and partner with L&D teams Drive initiatives to strengthen organizational capability HR Operations & Reporting Monitor HR metrics (attrition, absenteeism, engagement scores) Prepare reports and dashboards for leadership Recommend data-driven HR interventions Skills & Competencies Strong stakeholder management and influencing skills Excellent communication and conflict resolution abilities Data-driven mindset with ability to interpret HR metrics High level of integrity and professionalism Ability to thrive in a fast-paced, dynamic BPO environment Qualifications Experience supporting high-volume operations (e.g., call center/BPO) Knowledge of labor laws and compliance requirements Experience handling large employee populations Requirements 4-year college degree in Human Resources (or Business) or a combination of education and equivalent work experience in Human Resources. 3-5years work experience as an Associate HR Manager /HR Manager with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment Experience managing, coaching, and developing others. Experience demonstrating extensive knowledge, interpretation, and application of employment laws. Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance. Prior experience delivering HR training and development programs. Demonstrated success in conducting behavioral interviews and management talent assessments. Experienced in leading positive change. Call Center industry experience preferred but not required. Strong interpersonal and collaborative skills, including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills Success in developing and making compelling written/oral proposals. Strong problem solving/consulting skills. Excellent time management skills Excellent planning and organizing skills, especially prioritizing multiple projects/tasks Demonstrated listening skills Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate present and analyze data as needed Desired Amenable to work in GY schedule Willing to work in Tagbilaran, Bohol
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788Jobs
171IN
67%EN
India has 171 of the 788 open HR Manager roles on WorkMundi right now. Singapore (140), Malaysia (70), Thailand (64), and the Philippines (63) round out the top five. If you're applying in one of these regions, you're in a strong job market — but that also means competition is real.
Before you apply, check the ad itself. 527 of these 788 postings have their text written in English. That tells you the ad is in English; it doesn't tell you whether the role requires you to speak it. Read the full job description carefully to know what language skills the employer actually needs.
When you interview for an HR Manager role, expect this question: 'Tell me about a time you had to deliver difficult news to an employee or manage a conflict between team members.' This is not small talk. Hiring managers want to see how you handle empathy, honesty, and professionalism under pressure. Walk through a real example: the situation, what you said, and what changed because of how you handled it.
You have 788 reasons to apply. Pick the ones that fit your experience and location, refine your answers to tough questions, and move fast — these roles attract strong candidates everywhere. WorkMundi offers a free browser-based interview rehearsal with unlimited practice, plus a paid AI interview that listens and writes your answers live as you speak.