IT Support

About the role Kickstart your IT support career with a friendly team, hands-on customer experience, and clear room to grow. We're looking for a helpful, tech-savvy problem-solver who genuinely enjoys taking care of customers. Key responsibilities Respond to customer inquiries and support requests promptly and professionally via phone, email, and chat. Diagnose and troubleshoot common technical issues, guiding customers with clear, step-by-step instructions within the required timescales. Handle and follow through on customer requests from start to resolution, keeping customers updated along the way. Provide rotational weekend coverage to attend to urgent customer requests on Sat/Sun & Public Holidays (rest day given in lieu). Accurately log and document all support activities in the system and in the prescribed format. Escalate more complex issues to the relevant team and follow up until resolved. Consistently meet response-time and service-quality targets. Any ad hoc duties assigned by the Company from time to time. About you Proficient in English, Chinese, and Bahasa Malaysia (spoken & written) to support our diverse, multilingual customer base. 1–3 years of experience in IT support, technical support, or a customer service role. Fresh graduates with a relevant Diploma/Degree in IT or a related field are welcome to apply. Minimum Diploma or Degree is required (or equivalent practical experience). Basic technical knowledge to support and troubleshoot common hardware, software, and connectivity issues. Strong communication and customer-service skills — patient, clear, and professional. Willingness to work rotational shifts, including weekend coverage (Sat/Sun & Public Holidays). Able to work on-site in Cheras, Sunway Velocity. Well-organised and able to multitask in a fast-paced environment. Benefits 5-day work week (with rotational weekend coverage) Annual leave + paid Public Holidays Training programme provided Incentive & discretionary bonus for KPI achievers Convenient location at Sunway Velocity, Cheras — accessible by public transport About us Titan Trend Solutions Sdn Bhd