IT / CCTV Technical Support

Key Requirements and Skills English language is crucial, additional languages are a plus. Great interpersonal skills along with effective communication skills on both teleconference as well as emails will be a priority. CCTV Good knowledge in CCTV applications (IP and Analog). Have experience in installing CCTV will have extra advantage. Understand the concept of CCTV installation and troubleshooting. Networking Good understanding of IP Networking and routing protocols is mandatory – we will be testing you during the interview hence be prepared. Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, VLAN, QoS, and VPN. Hands on experience with equipment from HPE, Aruba, Cisco, Fortinet, Ruijie Reyee will be added advantages. Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices Certifications highly desired CCNA, CCNP or any related certifications will be an added advantage. Others Creative, persistent, proactive and team player. Comfortable and able to operate independently, with a clear set of responsibility and does not require much supervision. Creative problem-solver with exceptional customer service skills. Attentive to details. Ability to learn new concepts and skills very quickly. Responsible and independent. A good team player Well versed in Windows Operating Systems and Windows Office. Key Responsibilities include: Troubleshooting network connectivity issues and the ability to explain resolution to our customers via online or on-site. Providing on-demand technical support via remote and join troubleshooting conference calls when required. Must be able to perform good customer support in areas such as troubleshooting and resolving hardware and software issues, network equipment issues, and other related IT issues. Able to take the call and standby support and must be available whenever your service is needed. To provide on-line/on-site technical support and troubleshooting for customer. Responsible for providing technical support of assigned technology/area for customers. Coordinates closely with internal sales, project manager, and service resources by communicating project status. Learn and adapt to new technologies, products, and platforms Performs other related duties as assigned based on ad-hoc basis.