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Associate Service Engineer - Payment System

Hitachi Rail · Tai Kok Tsui, Yau Tsim Mong District

📅 12/08/2026
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Responsibilities Deliver Service Training (Operation, Administration and Maintenance) to Customers Update associated Technical Training Service documents, including Work Instructions (WI), procedures, workflows, manuals, and other related documentation Provide maintenance support for hardware and software fault analysis and resolution Investigate hardware and software issues related to DLP projects Analyze logs and information collected from sites and provide both short-term and long-term recovery proposals Coordinate with the Engineering team to investigate major failures or design defects identified during the DLP and implement all necessary corrective actions. Coordinate with suppliers regarding faulty module returns, factory repairs, and improvement actions Support all active Customer Service (CS) projects and related initiatives Requirements Bachelor's degree in Electronic, Computer, Mechanical Engineering or relevant disciplines Minimum 3 years of relevant working experience in the engineering Strong coordination and planning skills, with the ability to work effectively with various parties and subcontractors Strong troubleshooting and problem-solving skills Good communication and interpersonal skills, with a strong team-player mindset and customer service orientation Good command of both written and spoken English and Cantonese Good to have Experience in service delivery field Experience in delivering customer training
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