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Job Responsibilities： As required by Customer, perform 24*7 IDC data center duty. Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements. Be familiar with IDC environment and monitoring systems, identify risks through inspections, and handle emergencies quickly and accurately following EOP processes; complete incident data recording and produce preliminary incident reports. Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them; able to independently complete all tickets, ensuring zero errors and SLA compliance. Be familiar with IDC switches, servers, cabling, and other types of equipment as well as installation, racking, deployment, and maintenance standards; able to complete site surveys, on-site supervision, minor construction, and issue feedback as required. Job Requirement: Bachelor's Degree in IT or related fields Microsoft Office, basic IT equipment knowledge Clear and logical expression Team spirit, mutual support and assistance Self-discipline and self-management ability Local language + English, or Local language + Chinese Job Location: GSA: HQR8+G8P, Bang Pla, Bang Phli District, Samut Prakan 10540 We provide : 1.Premier clients and projects: Serving global technology leaders such as Alibaba, participating in high-standard data centre projects with significant industry influence. 2.Global Development Platform: Facilitating technical exchange and career advancement pathways to support worldwide career planning. 3.Technical Leadership and System Support: Leveraging the company's advanced technological expertise in data centres and global safety management systems to provide professional empowerment and resource support. We will provide the latest market technology training. 4. Competitive compensation and benefits: We offer competitive salaries, generous performance bonuses, and a comprehensive benefits system, ensuring your talents are duly rewarded. Company Introduction : We are TITANICOM Company, specializing in IT hardware system integration. Our headquarters is located in Hong Kong, and we have established five global technical service centers in Hong Kong, Singapore, Germany, South Africa, and the United States. Our business spans over 50 countries and regions across six continents, providing 24/7 round-the-clock IT comprehensive solution deployment services.