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KAI SHING MANAGEMENT SERVICES LIMITED (Member of the Sun Hung Kai Properties Group) PMC Licence Number: C-499163 By upholding the core value “Building Homes with Heart” from our parent company, we have thrived and become one of the largest and most reputable property management companies in Hong Kong and managing over 135 million sq ft of properties including shopping centers, office towers, residential and industrial buildings. To meet our growing business needs, we are looking for energetic professionals to deliver excellent services for our customers. Do you enjoy working in a reputable and engaged team? Are you an excellence seeker? Are you ready to build your professional career? If all your answers are positive, come and be a part of us! 工作地點： 觀塘(新地旗下商場) Working Location: Kwun Tong (SHK Properties Shopping Mall) 職責： 協助管理商場的客戶服務中心工作，包括處理訪客查詢，禮品兌換，泊車優惠等 協助商場推廣活動，以及維持物業日常運作 協助服務處指派的職務 What will you do? Assist to manage the Customer Care Counter in shopping center, duties include handling enquiries of shoppers and visitors, gifts redemption, parking administration and relevant duties in counter Support promotional activities and daily operations of property Perform ad hoc duties assigned from management services office 職位要求： 文憑或以上學歷程度 擁有4年或以上的相關經驗 積極主動及致力提供優質服務 具備良好溝通技巧 操流利的廣東話、基本英文及普通話及基本中英文書寫者優先 歡迎不同行業人士加入 經驗較少的應聘者將考慮為客戶服務主任 Do you have a right profile? Diploma or above in all disciplines At least 4 years of relevant experiences are preferable Pleasant personality and service-oriented Good presentation and interpersonal skills Fluent in spoken English, Cantonese and Mandarin are necessary All industry professionals are welcome Candidate with less experience will be considered for the post of Customer Services Officer 福利： 5天工作 勤工獎 良好晉升機會 員工推薦獎賞 醫療福利 有薪婚假、生日假、安康假及年假 進修資金計劃 子女奬學金 員工康樂活動 What do we offer? 5-day work week Attractive remuneration package Great promotion ladder Referral reward Medical benefit Paid marriage leave, birthday leave, well-being leave and annual leave Education subsidy Children scholarship Staff Activities 申請辨法： 申請者請詳列履歷，聯絡電話及要求薪金，透過以下其中一種方式申請： 按以下"APPLY NOW"提交申請 郵寄至：香港九龍觀塘開源道49號創貿廣場301-303室人力資源部 傳真至： (852) 2827 8608 致電： (852) 3703 5460 《申請人提供之資料將絕對保密及只作招聘之用途》 How to apply? Interested parties, please apply once with application quoting job reference number, detailed resume, contact telephone number and expected salary by: Clicking the “Apply Now” button Mail to: Human Resources Department, Unit 301-303, 3/F, Apec Plaza, 49 Hoi Yuen Road, Kwun Tong, Hong Kong Fax to: (852) 2827 8608 Call: (852) 3703 5460 (Kai Shing is an equal opportunity employer. We embrace diversity and inclusion in the workplace and welcome applications from all qualified candidates. Data collected would be used for recruitment purpose only)
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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