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Job Description Use auto-dialer systems to contact customers with outstanding debts and negotiating payment arrangements on behalf of the company. Negotiate and follow up on repayment arrangements. Manually investigate and contact delinquent customers who are unreachable. Update client records and repayment status in the system. Collaborate with the risk and recovery teams on non-performing accounts. Requirements Minimum SPM; Diploma is an advantage. Multilingual skills (including Mandarin) are highly valued for our diverse customer base.Experience in collections or recovery is preferred. Strong communication, negotiation, and problem-solving skills. Persistence and resilience in handling difficult conversations. Familiarity with debt collection regulations and ethical practices. Benefits Accessible by public transport OT allowances Meal, transport, and shift allowances Attendance bonus Medical coverage