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Job Responsibilities Perform 24/7 IDC data center duty as required by Alibaba Cloud. Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements. Be familiar with the IDC environment and monitoring systems, identify risks through routine inspections, and handle emergencies quickly and accurately following EOP (Emergency Operating Procedures); complete incident data recording and produce preliminary incident reports. Be familiar with the ticketing system, master SOP (Standard Operating Procedures) and strictly execute them; able to independently complete all work orders, ensuring zero operational errors and meeting SLA compliance rates. Be familiar with IDC switches, servers, cabling, and other equipment types, as well as their installation, racking, cabling, and maintenance standards; able to complete site surveys, on-site supervision, minor construction tasks, and issue feedback as required. Work Experience Microsoft Office, basic IT equipment knowledge Overall Competence Clear and logical expression, with polite listening skills. Strong team spirit, with a commitment to mutual support and assistance. Excellent self-discipline and self-management capabilities.