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WHAT YOU'LL BE DOING: Provide first-level and second-level technical support for software-related issues via phone, email, chat, or ticketing systems Guide users through step-by-step solutions in a clear and user-friendly manner. Install, configure, and update software applications and systems as needed. Document customer interactions, technical issues, and solutions in the support knowledge base. Train users on new software functionalities and best practices. Maintain a high level of customer satisfaction through professional communication and timely resolution of issues. WHAT WE'RE LOOKING FOR: Proven experience in software technical support, IT helpdesk, or related role. Strong knowledge of operating systems (Windows, macOS, or Linux) and enterprise software tools. Excellent problem-solving and analytical skills. Strong verbal and written communication abilities. Ability to manage time effectively and prioritize multiple support requests. Customer-service oriented mindset with patience and empathy.