Junior Application Support

About the Role We are looking for an Application Support professional to support the CPA Project and ensure the stability, availability and operational continuity of business-critical applications. The role will provide first- and second-level application support within a highly controlled, restricted-network environment, covering incident management, troubleshooting, system monitoring, deployment support, change management and operational documentation. Key Responsibilities Provide first- and second-level support for business-critical applications within an air-gapped/restricted network. Identify, triage and troubleshoot application issues including service outages, performance issues, error messages and login/access problems. Monitor application and platform health using on-premises/local monitoring tools. Perform basic operational activities such as service restarts, log checks and resource checks. Escalate incidents and anomalies to the appropriate technical teams in accordance with established procedures. Support secure and approved transfer of code releases, patches and logs across restricted/air-gapped environments. Follow chain-of-custody procedures for approved removable media, transfer stations or other authorised transfer mechanisms. Assist with application deployments, patches and version upgrades in offline or restricted-network environments. Support basic root-cause investigation by gathering logs, reproducing issues and documenting findings. Maintain and update application support documentation, runbooks and knowledge-base articles. Support user access management, environment configuration and minor data fixes where required. Participate in change management activities and ensure changes are properly tested, approved and documented before implementation. Maintain detailed records of incidents, changes, transfers and operational activities for audit and compliance purposes. Follow strict physical and information security controls, including access logging and controlled-media handling. Collaborate with developers, infrastructure/platform teams and business stakeholders to resolve application issues. Requirements Ideally 1–3 years of experience in Application Support, Production Support, System Support, IT Operations or Technical Support. Experience in Application Support, Production Support, Technical Support or System Support . Basic familiarity with Linux/RHEL environments. Exposure to Kubernetes/OpenShift or container platforms . Familiarity with Huawei Cloud Stack (HCS) or other private/hybrid cloud platforms is an advantage. Basic SQL skills for data querying and troubleshooting. General understanding of application architecture, including frontend, backend, APIs and databases . Familiarity with ITIL processes , particularly incident, problem and change management. Comfortable following strict procedural runbooks and operational controls. Good communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Willingness to work within strict physical and logical access controls. Willingness to undergo security clearance/vetting where required. Comfortable working in an onsite and highly controlled environment. Preferred Experience Candidates with exposure to the following will have an added advantage: Banking / financial services / fintech environments. Air-gapped or isolated networks. Production application support. Kubernetes/OpenShift. Huawei Cloud Stack or private cloud environments. Secure software deployment and controlled release processes. Audit, compliance and change-control environments.