Human Resource Business Partner

Key Responsibilities Partner with senior management to align HR strategies with business objectives. Lead workforce planning, succession planning, and talent development initiatives. Drive organizational development and change management initiatives. Oversee employee lifecycle processes, including onboarding, performance management, career development, and offboarding. Develop and implement strategies to control attrition across verticals, shifts, and locations. Partner with Operations to improve employee engagement and eNPS. Lead performance appraisal and talent management initiatives. Identify high-potential employees and support career progression. Partner with Compensation & Benefits teams on compensation reviews and adjustments. Address employee grievances and support positive employee relations. Implement employee engagement initiatives that improve morale and productivity. Use HR analytics and KPIs to identify trends and support decision-making. Streamline HR processes and ensure adherence to internal controls and audit requirements. Ensure compliance with labor laws and company policies across all shifts. Must-Have Qualifications 10+ years of HR experience. At least 5 years of HR leadership experience within the RCM, healthcare BPO, or shared services industry . Proven experience managing/supporting a workforce of 1,500+ employees . Experience partnering with senior leadership and business heads . Experience managing HR functions across multiple shifts . Strong understanding of labor laws and HR best practices . Proficiency in HRIS and MS Office Suite . Willingness to work night shift to support Manila operations. Willingness to work in Manila . Good-to-Have Postgraduate degree in Human Resources or Business Administration . Experience with workforce planning and succession planning. Experience driving employee engagement and eNPS initiatives. Experience in organizational development and change management. Strong exposure to HR analytics and performance management.