Clinic Front Desk Executive (TCM Clinic)

About the role Kang An TCM Clinic is expanding with three outlets across Singapore. We are looking for a friendly, responsible and service-oriented Clinic Front Desk Executive to join our growing team. Key responsibilities Welcome patients and manage registration and appointments Answer phone calls, WhatsApp messages and general enquiries Coordinate physicians' schedules and treatment-room arrangements Process payments, issue receipts and handle daily cashier duties Explain clinic services, promotions and treatment packages clearly Follow up with patients regarding appointments and treatment schedules Maintain accurate patient records and complete daily administrative work Keep the reception and waiting areas clean and organised Support stock checks and general clinic operations Refer all medical questions to our registered TCM physicians About you Previous front-desk, customer-service, retail or clinic experience is preferred Friendly, professional and confident when communicating with patients Service-oriented with good administrative and organisational skills Comfortable using computers, appointment systems and WhatsApp Able to handle payments accurately and multitask during busy periods Able to communicate in English and Mandarin to support our patients and physicians Willing to work retail hours, weekends and public holidays on a rotating schedule Able to work at our Sembawang, Yishun or Tampines outlet About us Kang An TCM Clinic is an established and expanding TCM clinic with three outlets across Singapore. Benefits Supportive and professional working environment Training and career-development opportunities Attractive remuneration based on experience Staff benefits and performance incentives