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Responsibility Provide extra-ordinary services to customers and sales channels by means of hotline, video conference, written and email etc; Able to work independently to address enquiries accurately and effectively as well as maintaining professional and satisfactory quality of customer service; Communicate and coordinate with different parties to ensure timely resolution of customers/sales channels request and problems; Manage customers and sales channels enquiries/grievances/complaints according to the company’s guidelines; Deal with regular/ad hoc tasks assigned by superiors conscientiously; Requirement University degree holder with minimum 3 years working experiences in insurance customer service field; Form 5 graduate (with 5 passes in the HKCEE including Chinese/English & Mathematics, or equivalent results in the HKDSE) with minimum 5 years working experiences in insurance customer service field will also be considered; Professional qualification in Life Insurance such as FLMI, ACS/PCS or equivalent is an asset; Passed in IIQE Paper I, III and V; Proficient in written and spoken English and Chinese, fluency in Putonghua is definitely an advantage Good computer skills in MS Office and Chinese Word Processing Excellent service attitude and able to follow through on commitments to customer Pro-active, self-motivated, mature and pleasant personality Able to work under pressure with good problem solving skills
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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