Order-to-Cash (O2C) Specialist (Entry level) – China Market

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are seeking a detail-oriented and proactive RTR Specialist to join our Finance & Accounting team. This role is responsible for delivering General Accounting and Reporting services in accordance with established processes and service level agreements (SLAs). You will play a key role in ensuring accurate financial reporting, compliance, and continuous process improvement. Key Responsibilities Job content: Provide Accounts Receivable transaction processing services to Business Divisions in accordance with established O2C processes and work procedures, and in compliance with Sime policies and procedures and relevant legal and statutory requirements. Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service Level Agreement (SLA). Functional Tasks: Perform the following O2C processing transactions: Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, calculate interest on overdue accounts and provide for bad debts Monitor and reconcile direct bank credits, reconcile customer statement of accounts and update cash book Check bank-in slips against bank statements daily Process receipts from customers, process debit and credit notes and process discounts and rebates Liaise with the Business Divisions on customer issues Process transfer / refund / forfeiture of customer deposits Review and follow up on unallocated cash for clearance Compute and take up credit card charges and reconcile to bank advices Ensure quality in processing O2C transactions: Process all O2C transactions within agreed timelines. Process all O2C transactions (i.e. entered into ERP or rejected) according to the established processes, procedures, policies and legal and statutory requirements. Ensure the accuracy and the completeness of the transactions processed. Process urgent requests before specified deadlines. Address and resolve queries or issues received through DXC communication channels, e.g. through emails and assigned Helpdesk tickets, from customers and Business Divisions related to statement of accounts, invoices and payments on a timely basis. Escalate complex queries or issues to Team Lead when necessary. Guide and assist other team members on policies, procedures and transactions (when necessary). Service Management and Continuous Improvement: Provide timely and accurate customer service to Business Divisions and customers in accordance with the Service Management framework. Track and report volume and service levels Service Reporting. Review backlog and cycle time reports to improve process flow times. Implement continuous improvement solutions to improve the O2C process. Perform other duties, e.g. covering duties, business process improvement initiatives and ad-hoc projects, as and when delegated. Qualifications Degree in Accounting or equivalent (fresh graduates are welcome). 1–2 years of relevant experience preferred. Strong understanding of general accounting principles. Proficient in MS Office (Excel, Word, PowerPoint). Fluent in English and Mandarin . DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; Extensive resources to support your onboarding and continual development including DXC University DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC More time to do the things you love with flexible leave options, including purchased leave Take time to give back with charitable and emergency services volunteer days Well-being matters to us and our Employee Assistance Program is there to support you and your family How to apply & our commitment to you in return : If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.