Program Manager (Insurance)

Key Responsibilities • Own end-to-end governance and execution oversight across multiple programs, ensuring alignment with organizational strategy, business priorities, and delivery commitments. • Develop and maintain integrated program roadmaps, milestones, dependencies, risks, issues, and decision logs across all assigned programs. • Partner with project managers, delivery leads, product owners, technology teams, operations teams, and business stakeholders to drive coordinated execution. • Establish and manage program governance forums, including steering committees, leadership reviews, status reporting, and escalation mechanisms. • Monitor program performance against scope, schedule, cost, quality, benefits, and key performance indicators. • Identify cross-program dependencies, delivery risks, resource constraints, and blockers; drive mitigation plans and timely escalations. • Ensure consistent standards for planning, reporting, risk management, change management, and delivery assurance across programs. • Manage stakeholder communication by providing clear executive updates, dashboards, summaries, and decision points. • Support budgeting, forecasting, resource planning, vendor coordination, and financial tracking where applicable. • Drive continuous improvement by identifying process gaps, improving delivery predictability, and promoting best practices across teams. Required Experience and Qualifications • Bachelor's degree in Business, Technology, Engineering, Management, or a related field; MBA or equivalent advanced qualification preferred. • 10+ years of overall experience with significant exposure to program management, project delivery, consulting, technology delivery, or business transformation. • Proven experience managing multiple programs or large-scale initiatives involving cross-functional and geographically distributed teams. • Strong understanding of project and program management methodologies, including Agile, Scrum, Waterfall, hybrid delivery models, and governance frameworks. • Experience in managing executive stakeholders, client relationships, delivery reviews, and complex escalations. • PMP, PgMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred. Key Skills and Competencies • Strategic planning and execution discipline • Strong leadership and cross-functional team coordination • Executive communication and stakeholder management • Risk, issue, dependency, and escalation management • Program governance, reporting, and delivery assurance • Financial, resource, and capacity planning awareness • Problem-solving, decision-making, and conflict resolution • Ability to manage ambiguity and drive outcomes in complex environments • Proficiency with tools such as Microsoft Project, Jira, Azure DevOps, Smartsheet, Power BI, Excel, PowerPoint, and collaboration platforms Success Measures • Programs are delivered in alignment with approved scope, timelines, quality standards, and business objectives. • Risks, issues, and dependencies are proactively identified, governed, and resolved with minimal business disruption. • Stakeholders have clear visibility into program progress, decisions, escalations, and outcomes. • Delivery teams operate with consistent governance, accountability, and execution discipline. • Program outcomes contribute measurable value to business performance, customer satisfaction, operational efficiency, or transformation goals. Preferred Attributes • Ability to influence without direct authority across matrixed organizations. • Strong business acumen with the ability to connect delivery execution to strategic outcomes. • Comfort working with senior leadership, client stakeholders, and distributed delivery teams. • High attention to detail while maintaining a broad view of program-level priorities and risks. • Continuous improvement mindset with a focus on delivery excellence and operational maturity.