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About the Role The Technical Support Engineer will provide technical assistance to customers using SecIron’s mobile app security solutions, including troubleshooting issues, reproducing problems, and identifying root causes. The role involves timely respond to customer support requests, maintaining a professional manner, while collaborating with engineering and product teams to resolve complex technical cases. The Technical Support Engineer will document solutions, maintain knowledge base articles, and contribute to best practices that improve support efficiency. This position also includes guiding customers through product configurations, upgrades, and integrations, and providing clear technical explanations to both technical and non-technical stakeholders. What you’ll do Understand mobile applications, and SaaS delivery models to effectively troubleshoot, diagnose, and debug customer-reported issues. Execute compatibility and functionality testing, validate fixes and enhancements, and document findings in clear and structured reports. Maintain a high level of customer satisfaction by taking ownership of customer-reported issues and seeing problems through to resolution. Gather customer feedback and follow established escalation procedures for unresolved issues, bugs, and product enhancements. Develop and maintain support documentation, knowledge base articles, and recommend improvements to product reliability, usability, and customer experience.\ Work closely with development and customer success teams to investigate issues, validate solutions, and support customer needs. What we are looking for Bachelor’s in Computer Science/IT/ Cybersecurity or a related engineering field. 3 - 5 years of experience working with enterprise software solutions; startup experience is an advantage. Experience with mobile applications developed in native (Java, Kotlin, Swift) and cross-platform (Flutter, React Native) environments. Familiarity with mobile platforms (iOS and Android), APIs, or SDK implementation is highly beneficial. Strong technical support experience with the ability to understand software products, system environments, and mobile application security concepts. Proficiency in troubleshooting and analytical skills to diagnose issues, identify root causes , and propose effective solutions. Customer-focused mindset with a strong commitment to delivering high-quality service and ensuring positive customer experience. Ability to work independently and collaboratively, with strong communication skills to support effective teamwork and issue resolution. Strong written and spoken English and Thai communication skills.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.