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Customer Service Manager, Customer Contact Centre (Retail Banking Department)

CMB Wing Lung Bank · Mong Kok, Yau Tsim Mong District

📅 12/08/2026
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Job Responsibilities: Assist in corporate account opening, document review, appointment scheduling for account setup and compliance management Handle daily internal and external business communications; respond to emails from clients, departments, and other parties in both Chinese and English in a professional and timely manner; follow up on and resolve various business inquiries and issues Collaborate with the team to handle administrative and operational tasks related to the investment business, ensure smooth business processes, and complete other assignments delegated by supervisors Requirements: Bachelor degree or above in relevant disciplines 3 years or above related working experience Attention to details, strong sense of confidentiality and risk awareness Familiar with business email etiquette in both Chinese and English Possesses knowledge of corporate account opening procedures, compliance standards (KYC/AML) and financial investment (e.g., stocks, funds, bonds) Applicants of this job may be regarded as In-Scope Individuals of the Mandatory Reference Checking Scheme (MRC Scheme). Pursuant to the MRC scheme, our bank will conduct a mandatory reference check by requesting information from relevant former and current employers of applicants. For more details on the In-Scope Individuals, please visit https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme.
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