Community Liaison Officer (Recall & Outreach)

Pristine Hearing Perth Location: Nollamara, Perth WA (with phone-based recall supporting both Perth (WA) and Devonport (Tasmania) clinics) Employment type: Casual Hours: 2–3 days per week, with flexible scheduling by agreement Anticipated start date: Early September 2026 Help more people reconnect with the sounds that matter Pristine Hearing Perth provides personalised audiology services to help people hear better and improve their quality of life. We are seeking a friendly, motivated and organised Community Liaison Officer (Recall & Outreach) to help connect members of the community with appropriate hearing-care services. This is a rewarding opportunity for someone who enjoys speaking with people, building relationships and making a positive difference in a healthcare environment. About the role You will help strengthen our relationships with existing and prospective patients across both Pristine Hearing Perth (WA) and Pristine Hearing Devonport (Tasmania) . The role will involve a combination of phone-based recall campaigns (supporting patients in both states), appointment coordination and community outreach. Local, face-to-face outreach (including visits and relationship-building) is focused on the Perth region, including local general practices and aged-care communities. Your responsibilities may include: • Contacting patients to discuss hearing-care reviews and available services • Helping patients arrange suitable appointments • Building positive relationships with local GPs, aged-care providers and community organisations • Introducing healthcare professionals and community partners to Pristine Hearing’s services • Following up enquiries in a professional and timely manner • Maintaining accurate records of interactions and appointments • Supporting the clinic team with general communication and coordination activities About you You will be a confident and personable communicator who enjoys helping others. You will ideally have: • A warm and professional telephone manner • Strong interpersonal and relationship-building skills • Excellent organisation and attention to detail • Self-motivation and the ability to work independently • Confidence speaking with patients, healthcare professionals and community representatives • Good computer and administrative skills • Previous experience in healthcare, customer service, appointment booking, sales or community engagement will be viewed favourably Audiology experience is not essential. Training and guidance will be provided to the right person. What we offer • A meaningful role supporting better hearing and quality of life • Flexible casual work of approximately 2–3 days per week • A friendly and supportive clinic environment • The opportunity to build valuable healthcare and community relationships • Training, mentoring and potential for ongoing career development • Competitive remuneration in accordance with the applicable award, experience and legal entitlements How to apply If you are enthusiastic, organised and enjoy connecting people with helpful services, we would love to hear from you. Please apply by emailing us at info@pristinehearing.com.au Please include your resume and a brief covering letter explaining why you are interested in the role.